DEFINITIONS

Consumer – Client ordering Products for purposes not directly connected with its business or professional activity;
Order – Client’s statement of intent, aimed directly at entering the Sales Agreement with Seller, submitted via the Website, specifying the type and number of Product to be bought;
Product – Product offered by the Seller on the Website;
Seller – Dropmeister Limited, Anexartisias 187, Limassol 3040, Cyprus, CY, Telephone: HK +852 2571 6744, CY +357 97 890640

Sales Agreement – an agreement, on the basis of which Seller transfers ownership of the Product to Client and Client collects the Product and pays the price to Seller, entered into at a distance, i. e. without the simultaneous physical presence of Seller and Client, with the use of a means of distance communication, provided on the Website;
Client – a legal person, other organizational unit or a natural person, using the Website, wishing to purchase Products via the Website;
Website – this platform, available at: https://vitaflow-wellbeing.com/.

ORDER

• 1. By placing an order on the Website, Client confirms that has the legal capacity to enter into binding agreements and has read and accepts the Terms of Use.
• 2. To conclude a Sales Agreement, Client shall enter the Website, select a Product, add it to the cart, provide the necessary contact and address data and place an Order, following the messages and communications displayed. By placing an Order, Client submits an offer to Seller to enter into a Sales Agreement.
• 3. When placing an Order, the following data shall be provided: name and surname of Client, address (street, house number, town/city with postal code), phone number, e-mail. Client shall enter accurate and correct data.
• 4. The Order shall be placed by Client by clicking on the “Place order” box or any other similar.
• 5. After placement of the Order, Client shall receive an e-mail, confirming acceptance of the Order from Seller.
• 6. Seller reserves the right to refuse to accept the Order. In such a case, Seller shall immediately inform Client about the refusal of the Order and return the price for a Product bought, if paid.

PAYMENTS

• 1. Product can be purchased using one of the payment methods provided by Seller on the Website. The choice of the payment method shall be made by Client.
• 2. If Client chooses to pay by bank transfer, payment card, or using payment system providers, the Client’s bank account shall be debited after placing the Order and filling in the payment information.
• 3. Client bears costs of the chosen payment method.
• 4. Product ordered shall remain the property of Seller until the price of Product is paid in full.

DELIVERY

• 1. Product shall be delivered to Client by a courier or a shipping company in 5-7 working days, from the date of placing the Order by Client.
• 2. Product can be delivered only in countries that are supported by Seller.
• 3. Client shall examine the shipment upon delivery. If Product delivered is damaged or items are missing, Client shall prepare, in the presence of the courier, a report specifying the type of damage or items missing and the date and time of delivery. Signed report with a photograph of the damaged Product shall be sent to Seller.
• 4. If Product is damaged or items are missing, Client has the right to refuse acceptance of shipment. Client shall immediately notify Seller about the shipment refusal, to enable reshipment of the Product.
• 5. Unjustified refusal or failure to collect the shipment shall not constitute a statement of withdrawal from the Sales Agreement. In such a case, Client shall not be reimbursed for the costs of the first shipment and bears any costs of returning the Product to Seller.
• 6. Rights of persons accepting delivery at the address indicated by Client shall not be verified.




RIGHT TO WITHDRAWAL

• 1. Client, being a Consumer, has the right to withdraw from the Sales Agreement within 14 days, without giving any reason.
• 2. The period to withdraw from the Sales Agreement shall expire after 14 days from the day on which Consumer came into possession of the Product or on which a third party, indicated by the Consumer, came into possession of the Product.
• 3. To exercise the right to withdraw from the Sales Agreement, Consumer shall inform the Seller about the withdrawal in an explicit statement. The statement may be submitted in any form, in particular by letter sent to the Seller’s mailing address or by e-mail.
• 4. Consumer may use the sample withdrawal form, constituting Attachment no 1 below, but it’s not mandatory. Consumer may also fill in and send any other unequivocal statement, including electronically on Website.
• 5. Seller shall send Client an immediate confirmation of receipt of a statement of withdrawal from the Sales Agreement.
• 6. The fourteen-day period to withdraw shall run from the date of delivery of the Product. To comply with the deadline for withdrawal, Consumer shall send information on exercising its right to withdraw before the deadline expires.
• 7. Seller shall immediately, no later than within 14 days from the date of receipt of Consumer’s statement of withdrawal, return all payments made by Consumer.
• 8. Seller shall reimburse the payment using the same method of payment, that was used by Consumer, unless Consumer agreed to a different reimbursement method, which does not involve any costs to the Consumer
• 9. Consumer shall immediately, no later than within 14 days from the date of withdrawal from the agreement, return the Product to Seller. To meet the deadline, it shall be enough to return the Product before it expires.
• 10. Seller may suspend the reimbursement of payments until the receipt of the Product.
• 11. The return of Product by cash on delivery will not be collected.
• 12. Consumer shall be liable for the reduction in the value of the Product as a result of using the Product in a way beyond what is necessary to verify the nature, features and functioning of the Product.
• 13. Consumer shall bear the direct costs of returning the Product.
  • 1. Consumer shall have no right of withdrawal:
    • a) if the subject of the agreement is a non-prefabricated product manufactured to the Consumer’s specifications or intended to meet individual needs of the Client;
    • b) if the subject of the agreement is a product which is liable to deteriorate or expire rapidly;
    • c) if the subject of the agreement is a product that is supplied sealed and if unsealed is not suitable for return due to health protection or hygiene reasons. This applies especially to dietary supplements and cosmetics.




COMPLAINTS

• 1. Seller is legally obliged to ensure that the Products sold are in conformity with the agreement. If the Product has defects, Client shall have the right to lodge a complaint (“Complaint”), by contacting the Seller – preferably electronically.
• 2. Complaint shall include details regarding: Client’s data, purchased Product, list of defects, time and circumstances when Product was found to be defective, as well as demands of Client.
• 3. Seller shall respond and inform the Client about further proceedings within 14 days from the date of receipt of the Complaint.
• 4. To pursue claims against Seller, Client may use out-of-court procedures for pursuing claims and handling complaints. A platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a comprehensive service for consumers and traders seeking an out-of-court resolution of disputes concerning contractual obligations under online sales contracts.




FINAL PROVISIONS

• 1. Any disputes between Seller and Client, not being a Consumer, shall be settled by the court having jurisdiction over the Seller’s registered office. Disputes between Seller and a Consumer shall be settled by the court having jurisdiction over the place of residence of the Consumer at the time of placing the Order.
• 2. Sales agreements shall be governed by the law of Cyprus or, if the Client is a Consumer, the law of the Consumer’s country of residence at the time of placing the Order.
• 3. These Terms of Use shall be without prejudice to specific provisions of local law that are more favorable to the Consumer. In the event that the Terms of Use contain provisions less favorable than the provisions of local law, the provisions of local law shall prevail.
• 4. If any provision is held invalid or ineffective as provided by law, this shall not affect the validity or effectiveness of the remaining provisions of Terms of Use. The invalid provision shall be replaced by the rule that comes closest to the purpose of the invalid provision and these Terms of Use.
• 5. Seller shall have the right to unilaterally amend the Terms of Use. Amendments to the Terms of Use shall come into force 7 days after placing the amended Terms of Use on the Website, unless the new Terms of Use provide for a later entry into force of the amendment. If Seller and a Consumer enter into Sales Agreement, Terms of Use may be amended only upon explicit agreement concluded between Seller and the Consumer.
• 6. Terms of Use form an integral part of the Sales Agreement.